IN A NUTSHELL

  • Customer’s & banker mobile device
    used as ID in branch
  • Create reactive scripts based on
    location & ID
  • Connect tablets & phone to core
    banking system – mobile terminals
  • Banking anywhere within the branch

See how BlueCom can boost your
banking app capablities

USE CASE

Customers entering a bank branch are automatically identified via the banking app turning the customer’s phone into a secure ID. This gives banks the opportunity to immediately engage their customers with innovative and personalized banking services. Customers can now enjoy and benefit from a digital and self-service banking environment or receive personalized services.

For example, the customer selects via the banking app which of the in-branch services they require and upon entering the bank premises they are greeted via their banking app, matched with the relevant banker and automatically assigned a number to wait in line. Bank personnel are able to receive instant notifications about their customers entering the branch and can offer them a warm and personalized welcome.

For example, the customer selects via the banking app which of the in-branch services they require and upon entering the bank premises they are greeted via their banking app, matched with the relevant banker and automatically assigned a number to wait in line. Bank personnel are able to receive instant notifications about their customers entering the branch and can offer them a warm and personalized welcome.

Every available in-branch service is now seamlessly accessible to the customer ensuring a more streamlined and faster user experience.

Based on each customer profile banks can also push highly personalized offers and products to their customers’ phones and upon interest engage them face to face to answer more detailed questions. The main outcome is the bank can accomplish more banking with less resources while maintaining highest levels of customer satisfaction.

    BENEFITS

    • More banking, less resources
    • Accelerate customer experience
      from door to door
    • Better service with less employees
    • Green & “Green” – Eliminate paper /
      filing / scanning & shredding
    • Reduce branch size
    • Personalized customer engagement
    • Increase security & eliminate banker
      ID cards
    • Transform the bank experience –
      “Apple Store” / “Starbucks” Bank

    Contact Us

    Let us demonstrate to you how we’ empower banking apps

    We’ll share experiences of our banking clients and how they are
    benefiting greatly from Bluecom integration with their banking app.

    Fill in the form below and we’ll get back to you quickest possible.